Last updated: March 28, 2025

We are delighted you’ve decided to use an Atono product. These Terms of Service describe your rights and responsibilities, as well as Atono’s, for the use of any Atono product, service, or website.

We've used our best efforts to use conversational language in this Agreement to facilitate understanding. “We” (or “Atono”) refers to our company who are providing the service.

“You” includes you the natural person, you the representative of your employer or you, the invited user. By continuing to use the Atono product(s) and service(s), you agree to be bound by this Agreement.

Now that we know who you are and who we are, let’s agree on the good stuff.

‍All Atono products and services are covered (known as the “Service”). We built the Service, so we own all of the intellectual property rights, including derivative work. You own the intellectual property rights to everything you input to the Service. You may enjoy uninterrupted use of the Service as long as you agree to use the Service as follows:

• Play by the rules: You agree to obey all appropriate laws when using the Service, including speeding (slow down!). You are solely responsible for the use of the Service.
• Act responsibly: You will not upload or distribute content that is unlawful, defamatory, fraudulent, harassing, obscene, sexist, racist, or pornographic, nor will you allow someone else to do so. This includes content that contains harmful code, like a virus.
• Age matters: You represent that you are over 16 years old. If not, please do not give us any personal information and stop using the Service. Atono is like driving a car, worth the wait.
• Join in respectfully: We encourage active participation in our communities and interactions with our team, but we ask that you treat everyone with respect and kindness. We promise to do the same, always.
• Use it freely: If you purchased the Service you can use it any time, every day, unless we have announced planned downtime or an event out of our reasonable control affects the service.

• Time: Our subscriptions are generally month-to-month, automatically renewing each month, unless you have enrolled in a promotional program with a fixed term (such as a multi-month promotional rate). We do this to make sure you can easily stop using the Service if we do not earn your business. Upon cancellation, your system will be downgraded to our free plan immediately. For promotional subscriptions with fixed terms, the promotional rate applies for the stated period, after which standard pricing at the time of renewal will apply.
• Invoice: We invoice you monthly or annually as you choose. If you choose annual billing, you agree to pay annually in advance. If you cancel your annual subscription early, we’ll provide a prorated Refund.
• Payment: Payments are accepted by a valid credit card. Should we provide you with credit terms at our option, then ACH or wire transfer must be made within 30 days of receiving an Invoice. If you do not pay on time, we reserve the right to suspend your access to the Service.
• Changes: If you make a change to your service (such as adding or removing users, upgrading or downgrading a product level, modifying add-on or a la carte modules, and so on) the pricing changes will be prorated and reflected on your next monthly invoice. If you are an annual subscription customer, we will provide you with a prorated Invoice for the change. Should this change result in a Refund of prepaid amounts, we will Refund you. At the end of any promotional pricing period, your subscription will automatically renew at the then-current standard pricing unless you cancel before the renewal date. We will notify you at least 30 days before your promotional period ends.
• Promotional Offers: From time to time, we may offer promotional pricing, discount codes, or special programs (such as our Founders Club). These offers are subject to the following terms:
  • Each promotional offer has specific eligibility requirements, terms, and expiration dates as stated at the time of the offer
  • Promotional codes are non-transferable and intended for the recipient's use only; sharing or unauthorized use may result in offer revocation
  • Promotional offers cannot be combined with other promotional offers, discounts, or credits unless explicitly stated
  • During the promotional period, you will be billed at the discounted rate; after the promotional period ends, standard pricing at the time of renewal will apply
  • We reserve the right to verify eligibility and modify, suspend, or terminate any promotional offer at our discretion; however, customers who have already purchased under a promotional offer will have their promotional terms honored for the stated period
  • Refunds for promotional subscriptions, if applicable, will be calculated based on the promotional rate paid, not standard pricing
• Terminate (for Convenience): You may Terminate this Agreement at any time by emailing us at contracts@atono.io. Upon notifying us agreements will Terminate immediately, unless otherwise agreed in advance (i.e., you request time to move your data). Annual contracts will receive a prorated refund amount for your unused service. For promotional subscriptions with fixed terms, if you cancel before the promotional period ends, you will receive a prorated refund based on the promotional rate you paid. We may Terminate this Agreement if you breach the terms of service and fail to remedy this breach promptly after being notified. In this case, refunds for prepaid fees will not be owed to you. We have no obligation to retain your data after 30 days of Termination.
• Refund: If we owe you a Refund we will process it within 30 days.
• Taxes You are solely responsible for paying any taxes, including but not limited to sales tax, HST, GST, VAT, or other taxes assessed by your taxing authorities.
• Money-back Guarantee: In your first six months, if you feel, in good faith, that we have not delivered the value you expected, we will refund the fees you actually paid (including any promotional or discounted rates), up to the last three months. To receive this refund, please email us at contracts@atono.io.
• Dispute: Misunderstandings can happen; we hope they do not. If all parties cannot agree on a resolution, then we both agree to have our dispute resolved by Arbitration at your choice of venue within the United States.
• Liability: We are liable for damages only if they result from our gross negligence, malicious intent, injury to a person’s body or health, or a material breach of the fundamental promises and obligations of this Agreement. For a minor breach caused by simple negligence, damages are capped at 200% of the fees paid under this Agreement.

• Your privacy: We take your privacy seriously. For details, please read our Privacy Policy. We promise to work within the privacy laws of the United States. If your data is breached, we will notify you immediately and work with you to remedy the situation. You agree that we may collect and use performance or transactional data related to the Service as long as it does not reveal any personal identifiable information. We both agree to not disclose Confidential information of the other.
• Text messages: You may receive messages from us regarding product updates, releases, webinars and events or other general purpose information. Messages will be sent less frequently than once per week and message and data rates may apply depending on your provider. If you require assistance please text HELP for help or STOP to unsubscribe from text messages. Please read our Privacy Policy for more information. 
• Artificial Intelligence (AI):  Output is generated by artificial intelligence, including by using technology provided by third-party subcontractors. We do not make any warranty as to the accuracy, completeness or reliability of the Output or that it does not violate third-party rights or Law. Due to the current nature of the AI, (i) Output may not be unique, (ii) the same or similar Input may yield differing Output, and (iii) Output does not represent Atono's views.
• Atono Sub-domain name: You may select your subdomain for your workspace as long as it does not infringe on a trademark holder's rights. If the name does present a viable infringement claim, we reserve the right to assign you another subdomain. As an example, "Nike.Atono.io" would be reasonably owned only by the company Nike.
• Publicity: You agree that We may publicly disclose that You are a customer and You may disclose that We are a vendor.
• Service Levels: Service levels for the product you have purchased are listed on the Atono website. If you are unhappy with our Service, you have the right to Terminate.
• No Assignment: We both agree we will not assign our responsibilities under this Agreement without written consent, which will not be unreasonably withheld.
• Modifications: If we need to modify terms of this Agreement, we will post the modifications on our website and communicate them to You. Continuing to use the Service is considered an agreement of the changes.
• Governing Law: The terms of this Agreement are governed by the laws of the State of California.

Any notices or correspondence related to this Agreement should be sent to contracts@atono.io.